Returns and services

You have the right to return the goods within 14 days after the delivery date. After this date, the sale is final.
Personalized items cannot be returned with the exception of delivery damages or production errors.

In case you want to return your product, contact us at or call +32 14 65 41 38 and refer to your order number.  You will receive a refund of the paid amount in the same way as the payment was originally done, if the conditions stated below are met. The transport costs for returning the goods are at your expense.

The goods need to be returned in the same shape and condition as delivered, including all the labels, manuals and original packaging. If a value reduction has occurred, we have the right to deduct this from the repaid amount.

In case a manufacturing defect occurs, the consumer has to notify Ferleon within 2 months after finding the defect. Within the 2 year guarantee timeframe after delivery of the goods, Ferleon will repair or replace the product as soon as possible. If this is not possible, Ferleon will refund or will allow a reduction of the purchase price.

For extended 30 year Ferleon Guarantee look here.

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